Customer Care

Customer Care
At Electronic Empire we understand that low prices without the right level of customer care is of no benefit to our customers. That’s why we pride ourselves on offering the very highest standard of customer care to all our customers. We want all our customers to have a positive experience shopping with us simply becuase it makes good business sense. A happy customer is far more likely to be a returning customer.

Pre Sales Customer Care
To help you choose the right product we have a range of guides designed to ensure you have the right information before purchase. You'll find everything from technology guides, product news, awards & reviews plus connectivity diagrams. In addition our trained staff can offer expert advice to assist you whatever your query. All this means you have the right information to make an informed choice when purchasing your goods. Which is something that is more and more important given all the confusing terms that are out there.

After Sales Care
You can be assured that our customer care service is as present after you’ve purchased your goods as it is beforehand. With our 14 day money back guarantee you have the option of returning your order should you change your mind for any reason. This gives you added peace of mind when shopping with Electronic Empire. We are also on hand in the unfortunate instance of your product developing a technical issue. In such instances you can return the item to us for repair or alternatively we can arrange for the unit to be repaired at an authorised service centre. Throughout this process we will keep you updated on the progress of the repair. Beyond this if you have any other issues please feel free to contact out trained staff for help. We are not a company with just a sales line but a company that wants to provide the complete shopping experience. So you can be assured that we will be available before sales, during the buying process and after it as well.


We are an online and instore retailer. All items are in stock for collection or immediate delivery. Based in the West Midlands, 105-109 Soho Road, Handsworth, Birmingham, B21 9SP. Call us for friendly advice on 0121 551 6041
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